AWS contact center — flexible, scalable, deeply integrated

ConnectCX implements and operates Amazon Connect with strong integration and omnichannel direction — plus AWS (S3, SES, EC2, Lambda…) and Salesforce, Zendesk, Odoo.

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Cloud contact center team on Amazon Connect Agent delivering omnichannel customer support 24/7 network operations monitoring Professional technical support
99.9%Operations SLA
24/7Technical support
AWSPartner stack

Core products

Amazon Connect contact center and omnichannel — CRM integrations (Salesforce, Zendesk, Odoo); 3CX for compact IP telephony when needed.

Focus

Amazon Connect

Cloud contact center: IVR, omnichannel, CRM — S3, SES, EC2 and AWS services in one architecture.

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Omnichannel & CRM

Sync calls, chat and tickets with Salesforce, Zendesk, Odoo.

Integrations →

AI Voice & Bot

Amazon Lex, Contact Lens, ElevenLabs AI voice for self-service and QA.

AI & automation →

ConnectCX services

From architecture design to NOC operations — end-to-end lifecycle.

Implementation & integration

Flows, hotlines, SIP, Lambda, CRM connectors and UAT.

Implementation →

Consulting & training

Assessment, migration roadmap and agent training.

Consulting →

Certifications & technology partners

AWS & Contact Center

Amazon Web Services (AWS)
Amazon Connect

Integration services in our reference architectures

  • Amazon S3 S3
  • Amazon SES SES
  • AWS Lambda Lambda
  • Amazon Kinesis Kinesis
  • Amazon EC2 EC2
  • Amazon EventBridge EventBridge

AWS certifications

AWS Technology — Amazon Connect Developer
AWS Technology — Amazon Connect Communications Specialist

Partners & other certifications

Salesforce
Zendesk
Odoo Ready Partner
ISO/IEC 27001:2013 — Information security management
Open-E ZFS Course Essentials
Open-E Certified Sales Professional 2026
ElevenLabs
3CX Advanced Certified