Odoo CRM integration
ConnectCX focuses on Amazon Connect contact centers and omnichannel — we do not implement ERP. If you use Odoo CRM or Helpdesk, we integrate it so agents get a unified customer view (Odoo Ready Partner).
Omnichannel integration with Odoo
- Screen pop — CRM profile on inbound calls and chats.
- Click-to-call — Dial from Odoo through Amazon Connect.
- Tickets & helpdesk — Create or update tickets after contact, log duration.
- Lead & customer sync — One data flow across voice, digital and CRM.
Reference architecture
Amazon Connect events → EventBridge / Lambda → Odoo APIs. Recordings and metadata on S3; see Omnichannel & CRM and Amazon Connect.