AI Voice & automation

AI-powered voice automation

Reduce queue load and improve service with AI built into Amazon Connect contact flows.

AI voice and bots in the contact flow — Lex, AI voice and agent assist in one workflow

Amazon Lex — Voice/chat bots: orders, FAQ, OTP.
Contact Lens — Sentiment, themes, PII redaction.
AI voice — ElevenLabs for natural multilingual IVR.
Amazon Q — In-call knowledge for agents.