Omnichannel & CRM
Customers reach you by phone, email, chat and social — you need one profile. ConnectCX links Amazon Connect to the platforms you already use.
AWS is strengthening omnichannel on Connect (chat, tasks, unified routing, CRM). You can start with voice, then add chat and email (with Amazon SES) and sync via Lambda / EventBridge — all on AWS.
Common integrations
- Salesforce Service Cloud — Screen pop, call logging, cases, CTI.
- Zendesk — Auto tickets, duration, call tags.
- Odoo CRM — Omnichannel integration, click-to-call, screen pop (Ready Partner — no ERP rollout).
